Get in Touch with Our Support Team
We're here to help with your premium fragrance and apparel orders. Choose your preferred way to reach us.
Email Support
Live Chat
Instant help from our specialist agents. Available Mon-Fri, 9am - 6pm EST.
Phone Support
Send us your detailed inquiries anytime. We typically respond within 24 business hours.
Speak directly with a concierge for premium support. Estimated wait time: 5 minutes.
Frequently Asked Questions
What is the typical delivery time for fragrances?
Standard delivery for our premium fragrances typically takes 3-5 business days within major metropolitan areas. For artisanal attars and small-batch bakhoor, please allow an additional 2 days for careful packaging and quality assurance.
How can I track my order once it has shipped?
Once your order is processed, you will receive a confirmation email with a unique tracking number. You can use this number on our 'Order Tracking' page to see the real-time status of your delivery from our warehouse to your doorstep.
What is your return policy for fragrance items?
For quality reasons, we only accept returns on fragrance items that are unopened, in their original boxes, and with all protective seals intact. Please consult our 'Scent Profile' thoroughly before buying to ensure the perfect choice.
Yes, we offer our 'Fragrance Guide' to help you discover scents based on your preferences. For more personalized assistance, you can contact our support team through the Contact Methods below for expert advice on our attar and perfume collections.
Do you provide fragrance consultation?
Express Delivery
1 - 2 Business Days
Flat rate ₹250 (Available in major metros only)
We partner with reliable carriers to ensure your fragrances and apparel arrive safely. All orders are processed within 24 hours.
Shipping & Delivery
Domestic Standard
3 - 5 Business Days
Flat rate ₹99 | Free on orders over ₹1999
Fragrance Secure
Special Handling
Temper-proof packaging included in all orders
International Shipping
7 - 14 Business Days
Calculated at checkout based on destination