Returns & Support Hub
We're here to ensure your experience with our fragrances and marketplace is seamless. Find answers, track returns, or reach out to our team.
Search for help topics (e.g., 'return window', 'shipping status')...
Track My Return
Start a Return
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Initiate Request
Log in to your account and select the items you wish to return from your order history.
1
Prepare Package
Print your prepaid return label and place the items in their original packaging securely.
Simple Return Process
2
Ship It Back
Drop off your package at any authorized courier point. We will notify you once received.
3
Get Refunded
After inspection, your refund will be processed to the original payment method within 5-7 days.
4
Common Questions
What is your return policy for open fragrances?
For hygiene reasons, we only accept returns on fragrances if the original plastic seal and packaging are completely intact. We recommend trying our sample sizes before purchasing full bottles.
Can I return lingerie or intimate apparel?
Due to health and safety regulations, all lingerie and intimate apparel are final sale and cannot be returned or exchanged. Please refer to our size guides for the perfect fit.
How long does the return process take?
Once your return is received and inspected (typically within 3-5 business days), we will process your refund to the original payment method. Bank processing times may vary.
Refund, Return and Cancellation Policy
Tai Traders Policy Overview
At Tai Traders, we strive to ensure a transparent and fair experience for all our customers in our fragrance and luxury apparel marketplace. Please read our comprehensive policy below regarding refunds, returns, and cancellations.
1. Returns Policy
- Fragrances: Returns are accepted within 14 days of delivery only if the original plastic seal, holographic stickers, and outer packaging are completely intact and untampered with. Once the seal is broken, the product is considered used and ineligible for return.
- Lingerie & Intimate Apparel: For health and safety reasons, all lingerie, undergarments, and intimate apparel are final sale. We cannot accept returns or exchanges on these items regardless of whether they have been worn.
- Damaged Items: If you receive a product that was damaged during transit, please contact us within 48 hours of delivery with photographic evidence to initiate a replacement request.
2. Refund Policy
- Items undergo a quality inspection within 3-5 business days.
- Approved refunds are issued to the original payment method (Credit Card, Debit Card, UPI, or Net Banking).
- Please allow 5-7 business days for the credit to appear in your account, depending on your bank's processing times.
- Shipping costs are non-refundable unless the return is due to our error.
3. Cancellation Policy
- Before Dispatch: Orders can be cancelled for a full refund if they have not yet been dispatched from our warehouse.
- After Dispatch: Once an order has been handed over to the courier, it cannot be cancelled. In such cases, the customer may follow the return process (if eligible) upon delivery.
- Special Orders: Customized or pre-ordered items cannot be cancelled once the order is placed.
For any further assistance, please contact our support team at support@taitraders.com or use the Live Chat feature on our website.